Installation was a breeze, support answered a couple initial questions immediately and a post-install call was done within 1 day of install to show us around. I can honestly say that it helped us win a deal or two and as such it has more than paid for itself. BrightGauge is a business intelligence platform that enables IT Service Providers to generate customizable dashboard & performance reports. This presents a consistent brand regardless of the solution used. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. I'm very happy that we chose them at IT Nation a year ago! Taking it a step further, this series also provide practical guidance on improving sub-optimal business practices by adopting the proven methods of best-in-class. Seamless integrations allow us to see our business in real time, everything from help desk support to back up and disaster recovery to financials. Each department has TV's mounted to wall with their department brightgauge board. NOTE: Spaces are limited. Next, you'd want to select Add A Filter from the top right of your dashboard, which will bring up this screen: Name each dashboard for the tech that would be owning it (Rob's Dashboard, Kim's Dashboard, etc.) Recreate this dashboard in your BrightGauge Account: CIO Operations Dashboard (public view link) CIO Operations Dashboard Buildout Key Want to see more of Network People's work? If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. From your dashboard, select the image module and upload a new image or choose an existing image from the BrightGauge image uploader. After reviewing the why, Peter jumps into the how. We now have dashboard and reporting for all service delivery area and we've built great customer reports which as really changed our relationship with them. Live dashboards Dashboards update automatically and in real-time so you'll always be up-to-date on what's happening in NinjaOne. Recommended Method: Clone Existing Dashboards. If you didn't have a chance to tune in to the CEO Growth & Profit series live, the Partner Success team combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. The support is phenomenal and responsive. The reasons Bright gauge has my vote is: Your KPIs. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. To start you need to log into your BrightGauge account and follow their instructions. Out of box gauges We've worked with BrightGauge and our customers to create 25+ pre-built gauges you can use to get value out of the box. In last month's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared why and how to define your target customer profile (TCP). Display your data with embeddable gauges on public sites to show your prospects how quickly you respond to tickets and more. Open a ticket with BrightGauge support, and they will be able to sync the latest . They enable MSPs to deliver the highest value by becoming an active player in the IT budget planning. Make sure to keep an eye out for additional emails and in-app invites from us, and follow @BrightGauge on Twitter for updates. Get this, plus much more, with our Enterprise Plan. Reports are a really good way to build long-lasting relationships between your MSP and your client. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. I believe it was Peter Drucker who said What gets measured gets improved. You must be signed in to the ConnectWise University.After signing in, we'll redirect you back here. by putting the metrics you monitor most often side-by-side into a seamless dashboard. Customize BrightGauge dashboards and sync your most-used business tools in a BI dashboard software designed to give you ultimate visibility. We are always skeptical about new tech companies as well as how good their support will be. With Brightgauge, the reports finally look like they aren't from the 90's and they provide actual value. The dashboard is going to be fantastic for our NOC. As of 2019, we became a part of the ConnectWise platform. With Client Reporting capabilities, you can customize and send Connectwise reports any time of day or week. Check out all of the webinar recordings in this series: CEO Growth & Profit Topic Date/Time Expert Watch Now! Making Service Profitability Decisions the Way the Top Performers Do August 3rd, 1pm Eastern Paul Dippell, Founder, Service Leadership https://bit.ly/service-profitability Making Sales Investment Decisions the Way the Top Performers Do August 25th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/sales-investments Tracking your Financials the Way the Top Performers Do September 22nd, 1pm Eastern Rob Bufano, Service Leadership Solutions Director bit.ly/tracking-financials Key to Success: Knowing your Ownership Mode October 12th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/ownership-mode Getting to Goal: Knowing your Value Creation Strategy November 16th, 12pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-strategy Getting to Goal: Putting your Value Creation Strategy into Action December 7th, 1pm Eastern Brad Schow, VP, Consulting Services, ConnectWise bit.ly/value-creation-action Foundational Excellence: Choosing your Target Customer Profile January 12th, 2pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/target-customer-profile Foundational Excellence: Driving Technology Standards February 15th, 11am Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/technology-standards Foundational Excellence: QBRs as your Scale Engine March 16th, 1pm Eastern Peter Kujawa, VP, Service Leadership & TSP Evangelist https://bit.ly/QBRs-scale Foundational Excellence: Pricing and Packaging April 20th, 1pm Eastern Rob Bufano, Service Leadership Solutions Director https://bit.ly/pricing-packaging To sign up for future episodes in the CEO Growth & Profit series or to watch previous webinar recordings, use the links above or visit our webinars page. If youre curious about how BrightGauge and ConnectWise can simplify your day-to-day operations, check out our free whitepaper, How BrightGauge and ConnectWise Partner to Make Sense of Your Data. Peter also shares how to approach changing your target customer profile, and he provides tips on managing relationships with current clients who may no longer fit in your TCP. Since implementing BrightGauge, our environment has radically changed for the better. If you have the opportunity I would also highly recommend attending their onsite training sessions. For more details on how to create technician dashboards, please visit our Knowledge Base. When these quarterly meetings are done right, they'll also enhance your relationship with the right people within your clients' organizations, naturally improving retention. NOTE: Spaces are limited. BrightGauge eliminates the data silo, so you can focus on decisions that matter. BrightGauge provides business intelligence reporting &dashboards purpose built for MSPs. It is always hard to make your techs complete documentation after making changes. And to Eric and the teams' credit, the support and communication is excellent and theres a steady stream of improvements. Enter a Client Name (e.g., BrightGauge). My dashboard makes me the undisputed Star Trek geek god at my workplace though, so it was worth wading through the garbage lol: My WIP dashboard Seriously though, for actual work all I've found is Brightgauge as well, and for its price I'd rather just have a giant monitor with like 8 browser windows . We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. Thanks to Brian, Eric and the Team for all there great work.. Users can also display data with embeddable gauges on public sites. By watching this webinar recording, you'll gain: A recap of the Foundational OML Trait - Value Creation Strategy. N/A. You can also move images around and remove them from the report too. and choose to filter each dashboard by clients. Dashboards & KPIs by BrightGauge KPI dashboards and reporting for real-time business insights. As always, we love your feedback and your questions, so shoot our success team an email any time! PC Works Plus, Inc. BrightGauge has allowed us to demonstrate the value we deliver to our clients using beautiful easy to read charts and tables. Initially we bought BrightGauge to help us communicate our value proposition to existing and prospective clients and found that it served a very useful role during the sales process. The user can customize BrightGauge dashboards and sync other business tools in its BI dashboard software for ultimate visibility. Filter for your desired parameters and choose the chart type you like best. Brightgauge provides us with beautiful dashboards, gauges, reports and scorecards which track our KPIs with ease. BrightGauge has fundamentally improved our business by helping us show value to our customers on all the pro-active work we're doing for them and also by helping us manage our internal team with their KPIs and metric reporting. If you haven't tuned in to the CEO Growth & Profit series yet, the Partner Success team has combined forces with Service Leadership to bring MSP owners, CEOs, and executive leadership teams loads of valuable content across 10 webinars. BrightGauge Your Data. Peter also reviewed how to effectively plan and pay for QBRs in a way that will simultaneously strengthen your relationships and improve profitability. Use the image cropping tool to edit and fit your image for display. But youve also got to make sure that youre meeting your team members need to feel ownership. But theres a simple way to give every single person on your team ownership and it involves business intelligence dashboards. In last month's CEO Growth & Profit webinar, Foundational Excellence: QBRs as your Scale Engine, Peter Kujawa, VP of Service Leadership and TSP Evangelist, reviewed the components of a successful quarterly business review. It says that they are trustworthy, skillful, and dependable enough to handle the job. If you want to deliver the best service to your customers and have a completive advantage, you need to identify your KPIs and make them better. Schedule a confidential 1-hour session with a partner success manager at no cost to walk through creating a basic value creation strategy. Lists Featuring This Company Edit Lists Featuring This Company Section The new dashboard feature is very nicely done. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. We feel that way, too. The series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. Dashboards put all your important KPIs in a single pane of glass, giving you a 10,000 foot view of whats going on with your business at any given time. However, it can also be used to pull in data into CloudRadial's dashboards for better client reporting. Business leaders sometimes feel challenged with giving their team members more ownership because projects and responsibilities naturally change as seniority does. //ray. Announcing another big set of BrightGauge Reports updates for this month: your company logo, cleaner background color, and an overall clearer presentation of information. Free guides for improving business operations and more, Recordings offering best practices and how-to sessions, Evaluate your sales team to identify areas to improve, A quick survey that grades your service team. In January's CEO Growth & Profit webinar, Foundational Excellence: Choosing your Target Customer Profile, Peter Kujawa, VP of Service Leadership and TSP Evangelist, shared how best-in-class MSPs identify their TCPs; which in turn, enables them to create synergy within their organization and across their teams. Once set up, the NOC/Operations team lead can visit the NOC Techs Dashboard and filter by each individual tech to see whats going on at any given time. And show off your data with embeddable gauges on public sites. Check out all of the webinars in this series: CEO Growth & Profit Topic Date/Time Expert Register/Watch Now! This series is dedicated to helping you quickly determine how you're performing on the biggest financial drivers in your business. BrightGauge team is fast, informational and are great business partners! There is ZERO reason to not use this product. The Scorecards are perfect for any company following the Traction Enterprise Operating System. Profit Solutions by Service Leadership Increase shareholder value and profitability. Company culture is a priority to us and to our peers because were people people. If you are not using BrightGauge, you should be. Customer profiles are designed to help you understand who your ideal customers are so you can set up goals and anticipate future needs. In addition to discussing all of the benefits of having a well defined TCP -- decreased costs, better retention, faster sales cycles -- to name a few, you'll receive actionable advice on how you can create a target customer profile and take your business's growth to new heights. Building upon that previous webinar, this month we met up with Peter Kujawa again for Foundational Excellence: Driving Technology Standards. BrightGauge is so impressive in how it assembles that data that any MSP using it now has a great tool in their arsenal to show clients the value of their MSP services. I've cut down the time it takes to do our reporting from 30 hours per month to 4 and i've doubled the clients i do the reporting for. We will also discuss your ownership mode, key profitability metrics, and a few ways you can improve your operational maturity level. At BrightGauge, we like uploading our logo or client logos to dashboards, as well as images that are meaningful to the team to keep everybody motivated. Even if you can't attend the live webinar, well still email you the recording. Adding images to dashboards is a lot like adding a text gauge. KPI dashboards and reporting for real-time business insights. Retaining employees for a long while just makes that history even stronger. By tuning in, you'll receive pointed advise on how to make a QBR productive and profitable, and how to squash any objections to conducting QBRs from your internal teams. One of our most important tools. and choose to filter each dashboard by clients. By watching this webinar recording, you'll gain: A recap of the Foundational OML Trait - Value Creation Strategy. We will be using reports for sales in the future. BrightGauge lets you choose how you view your data, what integrations to implement, and more, giving you more control over how you do business. We look forward to further innovation from the BG team as time goes by. Even setting up my excel reports or SSRS, i then have to copy and paste all that info into a word document and format it properly for the clients. Note that this restriction is being applied on ALL items. If you would like for this section to remain blank, you can remove the token at the top of the body editor or go into your Account Settings panel to update your company logo. Peter provides tips from the best-in-class on how to employ and update your technology standards. 2023 ConnectWise, LLC. Lets say you have 5 techs on your team with a total of 25 clients to manage. 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