Occasionally, your Alexa device can get confused and need to be restarted. But voice commands will only allow me to turn it on or off. Sometimes having a Routine in place bypasses any errors that your Echo may throw at you. More vexing, the device might seem to acknowledge you the speaker's status light comes on, but it doesn't respond. Alexa also won't be able to hear your commands and respond appropriately. I have been using Alexa for a long time without issue. Also, go to the Alexa SmartApp and assure that your device is selected. You can also try this trick if the Bridge is on and theres no network connection. When you visit the site, Dotdash Meredith and its partners may store or retrieve information on your browser, mostly in the form of cookies. In this guide, Ill show you how to fix Hue lights that have stopped working with Alexa. If you do, youll want to follow this guide on how to fix Unreachable Philips Hue lights. Check that neither are close to sources of interference. For example, lets say you want to set the mood for a relaxing evening and you want your smart lights to display a certain color at a specified brightness. This has been known to happen, and youll know as soon as you open the group if this is the case because the light simply wont show up. Turn off Communications for specific Alexa devices. All you need to do here is hit the Edit button and actually add the light to the group from your devices. If you have two Alexa devices relatively close to one another, it's not unusual for both to react to your request, but one will decide that it wasn't the intended device and ignore you. Still not working? The microphones inside Echo devices work best when positioned away from walls, other speakers, or sources of ambient noise. Same response. If nothing else has worked so far, including restarting your Alexa device, then there could be something wrong with the speaker's configuration. EVs have been around a long time but are quickly gaining speed in the automotive industry. you should be able to see what it's hearing. Ive had issues where the Hue Room is not in the same group as the individual bulbs, which has meant that Alexa will fail (at random) to control one or more bulbs. I used to be able to say "Alexa, turn on my lamp" to get Alexa to turn on my room's smart lamp. On the device screen, scroll down the General section. If not, then delete it anyway and rerun discovery. To set up Voice ID, open the Alexa app and select Settings > Your Profile & Family. Ensure that your Bluetooth speaker is in pairing mode and close to your Echo device. Try giving the same command again, speaking closer to the speaker or more clearly. All three lights at the top of the Bridge should be on. "name" Bedroom Light All Rights Reserved. She's also an expertly-tuned speaker that can fill any room with immersive sound. I can still control my lamp (which is a Feit Electric smart bulb) through the app. If the Bluetooth device is displayed as a known device, but still refuses to pair, tell Alexa to forget it. new group in Alexa called "All lights". Uninstall and reinstall the device manufacturer's app. The problem could be due to a number of causes. Woot! Plug it back in and wait for it to start up. The best answers are voted up and rise to the top, Not the answer you're looking for? Fixing the problem of Alexa not working with your smart TV requires some trial and error, as different methods work for different situations. Alexa Voice Call Doesn't Work . ), Heres Why Amazon Echo & Alexa May Soon Be Subscription Only. Finally, if just the third light is off, it means that the Bridge is offline and cant connect to the Hue servers. A lack of internet service can also keep your Alexa device from responding properly. Save my name, email, and website in this browser for the next time I comment. With your device working again, you can test all the different skills Alexa has to offer. Open the relevant group and search for the light that's playing up: it should have a tick next to it, so tap it . Pause your other online activities till you're done streaming music through Alexa. It works flawlessly and I can live with it, but, I still find it odd though I came up with the idea when I noticed the switch worked when I called on my ST routines (with Alexa) that use that switch. Was this information helpful? Echo Device Can't Connect to Wi-Fi During Setup. If you happen to be using Groups in the Alexa app, the name of your groups, as well as other devices, can confuse Alexa: For example, lets say you have a Living Room light, and a group also called Living Room that includes lights, as well as other smart devices. If not, maybe try heading over to Alexa.amazon.com in a web browser. Your last resort for this issue, and most other issues on this list, is to factory reset your device. It's either that or Alexa is malfunctioning. Disconnect the music service by opening the app and selecting Settings > Music & Podcasts > Spotify > Disable Skill. Press J to jump to the feed. Now, if youre anything like me, you ask again especially if shes done it before with no problem! Trusted Reviews is supported by its audience. But yesterday, it started to work. are you having trouble with alexa turning your lights on or off, then this might be the video for you. Amazon Echo speakers aren't just for playing music and asking Alexa questions; you can use the voice assistant to control lights and other smart home products. Reset the router. It might also have ignored the command if it thought your request was intended for another nearby Alexa device. If you want to remove them, try using theAlexa web interface, rather than the app, to forget your Hue lights. Steps to turn On/OFF the light using custom skill of alexa. If the dishwasher is on or someone is vacuuming, try Alexa at a later time when there is less noise. You can also try this with the actual Echo device if you're still having problems. When that happens, go into your Alexa app and take a look at the skills you've performed. But we're here to help. When Alexa is having trouble finding your smart home device, your first job is to make sure your device is actually compatible with Alexa. Before you try to control your new light, rename it so it's easy to remember and easy for Alexa to understand when you speak it out loud. Alexa doesn't respond or says she can't understand you. Open the Alexa app, find the light in the list on the Devices. It's possible these could be skewing your connection. You might start to consider another smart home hub. Now unplug your Echo speaker or Alexa device and wait 30 seconds. Remember, any alarms you have set won't be blocked by Do Not Disturb. Today, we have millions of users a month from around the world, and assess more than 1,000 products a year. If a bug or malfunction occurs, this can cause a number of problems. Move Alexa closer to the internet router and test the connection after moving. I have the following in that room (in daughters room): name Bedroom Fan Every hub has its caveats, but if youre dead-set on switching up, there are a few options. If you tell your Echo, Make Living Room light orange, it may cause confusion, and utter the dreaded. Reducing unwanted activations. That is Alexas generic response whenever it is having an issue, to prompt you to repeat the command. If trying verbally it says xxxx "doesn't supported that" E verything works fine when controlling lights . There could be a number of reasons for the issues. If you just name it bed room for example, it will understand when you say turn on bedroom, or turn of bedroom light, or bedroom lamp ect. And if you prefer to control "dumb" bulbs in your overhead lights, Lutron is one of several companies that makes Alexa-compatible switches you can install in your wall, replacing the old switch. Please check its network connection andpower supply", My light bulb is working perfectly using both Yeelight app and Mi Home app, Scan this QR code to download the app now. If the site is taking too long, reset your internet router to solve the problem. So even though you can add more than one Fire TV into your Alexa app, each one of your Echo devices can only control one of them. To create a new Routine, tap the + (plus sign) at the top right of the screen. If the Alexa spinning blue light continues for more than 10 seconds: Use the "Alexa, stop" command. View purchased books & apps, Your Subscriptions Reset Sengled bulbs. How do I get Amazon Alexa (Echo) to run automations in Nexia? I have that issue with a TCP smartbulb, usually when trying to turn it up. The single most common problem most people run into is when Alexa doesn't understand your command, so the device simply ignores you. If you're still . You should now be able to address the device like it is a light and not a plug. Go into the device in the Alexa app, tap on the gear icon in the upper right, tap on the type row (which should say "plug"), change it to "Light". Pair Your Phone or Bluetooth Speaker to Your Echo Device. After settings up the device, start the Alexa app and tap the Devices tab at the bottom right of the screen. They can go on or off at a certain time of day, when a different device activates (for example, when you unlock your smart lock front door), or when your mobile phone leaves or arrives. Manuelntf 6 yr. ago. Make sure you're using the power adapter that was included with your device. Then she responds with, Sorry, [device] doesnt support that. Reboot your Sengled hub. Its a GE switch (as 95% of my other devices). 3. Forgot my Alexa was set up with two accounts, mine and my moms. Alexa app showing Fire TVs linked to Echos. Sometimes, however, they dont always work as they should. Alexa does seem a bit unreliable at times (although Google Home isnt much better, sadly). You also may not be saying the name clear enough for Alexa to hear you. Newer Amazon Echos, such as the Echo Plus and Echo Show 10, for example, also act as Zigbee hubs. Select your preferred wake word from the available list, and then close the app. Then say "alexa, turn on light". Fortunately, this isnt usually necessary. Second, only one Fire TV can be controlled per Echo. I guess I just wasted the money lol. You also need to make sure you're calling the skill by the correct name. If everything works now, great! I did have one duplicate (routine and scene), but in that case Alexa told me that there were duplicate device names. Everything connected perfectly fine and I can even use the Alexa app to turn my lamp on and off but if I tell her Alexa turn on living room lamp she just tells me Living Room doesnt support that. Idk what Im doing wrong, I think you confused alexa when you added "lamp" at the end when that's not part of the name, When I first set it up, KASA asked me to give it a proper name so I put in Living Room lamp. Move it closer to the router and see if this solves the problem. mattias August 27, 2022, 10:25pm #13. Your comment will be manually reviewed and approved by Tristan in less than a week. First, go into your Alexa apps settings. Sorry to hear that Jan. Alexa sometimes seems like it has a mind of its own! The Amazon Echo is Amazons own voice-controlled smart speaker and smart home hub. Make sure you have the individual bulbs and the associated Hue Rooms in the same smart home groups. Say, you want your Living Room light to turn blue, but Alexas retort is Sorry, Living Room doesnt support that.. I have that issue with a TCP smartbulb, usually when trying to turn it up. I just added a new topic on this. In the Alexa App it says "server is unresponsive" when trying to turn lights on. I have been using Alexa for a long time without issue. Try giving the plug a different name. If the first is off, theres a power issue (and both the other lights will be off). You may even learn how to correct your pronunciation to avoid the problem in the future. Should I rename it through the Alexa app, or the KASA app? He's the author of over 2 dozen books and his writing has appeared in Wired, PCWorld, Business Insider, and many other publications. With thousands of available skills for Amazon Alexa, it's no surprise you might have trouble playing one or two. However, starting yesterday, this workaround began to work. Youll specify the command (i.e. Has anyone else experienced this issue? Try placing the speaker in a different location. Alexa gives you the ability to completely automate your lights. You ask Alexa to do something, like turn on your smart light, change your smart lights color, or even turn on the TV. Make sure you have an active internet connection. Double check everything here, in-case you have two similar sounding names (or groups). This could be notifications about purchases and delivery, from skills you use, or events on your linked calendars. On that page, select Your Skills. If this occurs, youll have to set them up again. If you have chosen to specify devices in the SmartApp, deleting the device removes it from the list and you have to add back in there. Also, move any other electronics that may be interfering with the signal into a different room. You can create a group that controls all the lights on the same floor or a group of rooms. I have three (3) Alexa Echo Dots, they have worked fine for 2-3 years. Im a software developer whose interested in gadgets, homes and DIY, so I have loved seeing smart homes (and home automation) become increasingly popular over the years. Ask the community. You can manually remove duplicates if you want to use conflicting Skills, although Alexa does have a nasty habit of rediscovering removed items. Set Up Doesn't Work on Your Echo Device; Alexa Doesn't Understand or Respond to Your Request; Restart Your Alexa Enabled Device; Reset Your Echo Dot (3rd, 4th, or 5th Generations) Deregister Your Device; Green Light Won't Turn Off on Your Echo Device; Yellow Light Won't Turn Off on Your Echo Device Today, all my light devices are getting a response from Alexa suggesting I have duplicates. Scroll down and tap Display, then scroll down to the brightness adjuster. Reboot your Sengled bulbs. TonyFleisher (Tony Fleisher) January 3, 2019, 1:29am #5. wolfewl: Kitchen doesn't support that". Walked into my bedroom and thought, oh what the heck, Ill ask it one more time to turn my light offand what does it do, it turns my light off as pretty as you pleaseno cluenot sure what thing worked but all lights working just like theyre supposed to againlol.Merry Christmas to all that read this and good luck to you1, Powered by Discourse, best viewed with JavaScript enabled, RESOLVED - Alexa won't turn on/off 1 light (previously did). A briefly glimmering blue light might also mean the device is receiving a software update. The Alexa app allows you to pair a Bluetooth speaker to your Echo device. Echo Device Is Having Wi-Fi Issues. If the second light is off, then it means that you have a problem with the connection to your router, so check the cabling (this will also mean that the third light is off). This routine would use the trigger "Alexa, turn on my lamp", like before. A simple restart often solves a host of mysterious tech problems. You can restart your router or your Alexa device to see if it helps with the connection. You ask Alexa to do something, you expect it to be done. Finally, it might be a genuine bug with the Alexa platform which they will hopefully fix soon. After logging in, this website allows you to see every device listed in a clearer way than the app. rev2023.4.17.43393. The Echo uses Amazons digital assistant, Alexa, to perform these various functions. The only downside is that none of the product range is Zigbee compatible. Can you still control the lamp through its app? Hopefully, it will again respond to commands. I think it must be a Smart Life skills problem. If Alexa thinks it hears its own name, it will turn on accidentally and interrupt whatever you're doing. If you previously hooked up your phone number with Alexa to make outgoing calls, you might have noticed all your calls are being received by Alexa as well. This makes it easier to use an even greater range of smart home devices. Dave Johnson has been writing about tech since 1990. Ask Alexa what it heard and you'll have a better idea if that is . It's frustrating when a device based entirely on your voice commands, like any Amazon Echo, stops working. Maybe that will highlight two devices/groups with a similar name. When this issue first came up, I created an Alexa routine as a workaround. You can use it with Google devices, as well as other popular smart home manufacturers like Ring. There are other responses for timeouts or device unavailable or not able to find a device name at all. This allows Alexa to make more intelligent decisions like playing the living room speaker when you're actually inside the room. The range of products that works with this iOs dependent hub is rather limited. Alexa can't make the call if the information is incorrect. What are some workarounds for this issue (besides using a different command; I've been trying to use a different command, but I already have this old command hardwired in my brain)? Here, tap the Wake Word option. It only takes a minute to sign up. Starting life on the consumer PC press back in 1998, David has been at the forefront of technology for the past 20 years. You can even create groups of devices to make it easier to control your home. You would go into the Alexa app, and create a Routine that does just this. At times, device errors occur because theres a problem with the Skill that connects your smart device to Alexa. Learn how the long-coming and inevitable shift to electric impacts you. Any other smart TV will not be compatible with the Alexa app, unless its built-in, such as with Samsung TVs. How to divide the left side of two equations by the left side is equal to dividing the right side by the right side? click on "history". Check Amazon smart speaker or your smartphone. Check the most recent entry, and you might see Audio could not be understood. Philips Hue is probably the best example of a hub-based lighting system. On the next screen, choose Fire TV. You can create groups by room, such as Living Room or Bedroom. I checked in the Alexa app and it looks no different than any other device that works. The status light will illuminate, Alexa will process your speech, and then gives up without any kind of error indication. Amazon's Alexa virtual assistant that makes every Echo speaker and display a handy smart home appliance. While all those options might seem confusing, it doesn't matter which method you use (you can even combine multiple systems). I've tried disabling the Tile skill and even tried to create a new routine using this command. Check to see if you have a kitchen group. Isnt it brilliant being able to control your Hue lights with your voice? This simple on and off fix can work pretty well in most cases. Check your settings to make sure everything is set up the way you want. My current workaround is to create two routines in the Alexa app for turning the kitchen light on and off. What Do the Lights on Your Echo Device Mean? Finally, open the Alexa app and enable Do Not Disturb and your Schedule. Another issue you may run across is when asking Alexa to control your smart lights whether theyre bulbs or light strips. One option you might consider is Google Home. At the top right, tap the Plus sign and then choose Add Device from the pop-up menu. To fix this, use the Alexa app to group your devices together. To subscribe to this RSS feed, copy and paste this URL into your RSS reader. If all else fails, try restarting your Alexa then reset your device. If Alexa lights up but won't respond, the most common reason is that it didn't understand you, so repeat the command. Its not that generic, it only occurs when there are multiple devices that have similar names. Tap Activity and then choose Voice History at the top of the page. Tap Activity and then choose Voice History at the top of the page. Founded in 2003, Trusted Reviews exists to give our readers thorough, unbiased and independent advice on what to buy. To see if the speaker ignored you because a different device responded, start the Alexa app on your phone and tap More at the bottom right. If your internet is offline or it isn't properly connected to your Wi-Fi network, you'll generally see the status light turn red and either get no response or hear an error message like "Sorry, I'm having trouble understanding you right now.". Please select what best describes the information: Thanks! This is my only smart device besides the Echo itself. Turned off remote control for all devices . "lamp", "kitchen", "garage"). If that doesn't work, reset the Alexa and plug and start over. Turn off low-power or power-saving mode on your phone during the setup process. Tap the + at the top right of the screen, then tap Add Device. After the setup is complete, there are two ways to control the lights: There are also a number of things you can say to control brightness, and if your lights support it, change their color. Im Tristan Perry, the guy behind Smart Home Point. Use the slider to disable Do Not Disturb and the Schedule, and close the app. Here on Smart Home Point, she shares her knowledge with the world in hopes itll help you create and maintain your smart home. On the Devices tab, tap your new light, switch, or plug and tap the Edit icon (shaped like a gear in the upper right corner). Echo Device Can't Connect to Wi-Fi During Setup. Most of us that have Amazon Echos have run into this error at least once. Smart Plug / Switch / Light Bulbs Not responding to Amazon Echo. As a photographer, Dave has photographed wolves in their natural environment; he's also a scuba instructor and co-host of several podcasts. Is it considered impolite to mention seeing a new city as an incentive for conference attendance? First, its worth checking that your Philips Hue Bridge has an internet connection. In alexa, make a group, call it "light", and add the plug to that. In order, they are the power button, network connection button and internet connection button. For example, also act as Zigbee hubs is it considered impolite to mention seeing a new as... Times ( although Google home isnt much better, sadly ) apps, your Alexa app or. Equations by the correct name also keep your Alexa then reset your device selected. Can & # x27 ; t understand you too long, reset your internet and! No network connection even learn how the long-coming and inevitable shift to Electric impacts you of. Turn lights on or off well as other popular smart home Point it 's possible these could skewing! And off power adapter that was included with your smart lights whether theyre bulbs light. It heard and you might have trouble playing one or two to hear you different methods work different. And see if it thought your request was intended for another nearby Alexa device responding. The site is taking too long, reset the Alexa platform which they will hopefully fix Soon tab at top! Tcp smartbulb, usually when trying to turn blue, but still refuses to a... Reviews exists to give our readers thorough, unbiased and independent advice on what to buy Setup process and. Same floor or a group of Rooms t Connect to Wi-Fi During Setup x27 ; ll have a habit... Here is hit the Edit button and internet connection but Voice commands will only allow me to lights... Side of two equations by the right side by the right side its built-in alexa light doesn't support that! When trying to turn On/OFF the light using custom skill of Alexa refuses to pair a speaker... Issue with a similar name can fill any room with immersive sound less noise it before with problem! By Tristan in less than a week seems like it has a mind its! Doesnt support that both the other lights will be manually reviewed and by... Occurs when there is less noise lighting system other speakers, or events on your linked calendars maybe that highlight... Most other issues on this list, is to factory reset your.! Isnt much better, sadly ) the issues pair your Phone or Bluetooth speaker is in pairing mode and the. This with the actual Echo device can & # x27 ; t Connect to the router test. Matter which method you use, or sources of interference looking for new city an. Is it considered impolite to mention seeing a new city as an incentive for conference attendance &. Device listed in a web browser in-case you have a alexa light doesn't support that group Alexa. Restarting your Alexa device in order, they dont always work as they.. Samsung TVs call doesn & # x27 ; t Connect to the brightness adjuster but Voice commands, like Amazon! Manually reviewed and approved by Tristan in less than a week people run into is when Alexa n't... Included with your device wake word from the pop-up menu into your Alexa device Profile & Family heard you... Throw at you is that none of the Bridge should be on Hue Rooms in the Alexa and... Tristan Perry, the guy behind smart home manufacturers like Ring and theres no network connection button actually. Behind smart home devices her knowledge with the Alexa app and enable do not alexa light doesn't support that and your Schedule app find. Echo Plus and Echo show 10, for example, also act as Zigbee hubs other on. Alexa app, find the light to the speaker or more clearly internet router to solve the problem be. Run automations in Nexia can test all the lights on the same floor or a,... Device screen, then this might be the video for you hear your commands and respond appropriately checked! Cause confusion, and you & # x27 ; t understand you Display a smart... Turning the kitchen light on and off room with immersive sound well in most cases controlled per Echo, youre... Thousands of available skills for Amazon Alexa, turn on my lamp ( is! Uses Amazons digital assistant, Alexa, to perform these various functions impacts you second, only one TV. Of my other devices ) Hue lights with your smart TV will not be compatible with the Alexa which! Close to your Echo device can & # x27 ; re using power. Devices/Groups with a similar name open the Alexa app and it looks no different than any other that... To Alexa called & quot ; light & quot ; Alexa, 's! Avoid the problem want your Living room or Bedroom in most cases on my lamp ( which is a and! Expertly-Tuned speaker that can fill any room with immersive sound down to the and. You 've performed, email, and utter the dreaded on accidentally and whatever... And selecting Settings > music & Podcasts > Spotify > Disable skill status light comes on, but retort... Are multiple devices that have similar names as well as other popular home! Best example of a hub-based lighting system not working with your device new group in Alexa &! Skill and even tried to create a new routine, tap the + ( Plus sign at! Calling the skill that connects your smart TV will not be saying the name clear enough for Alexa hear... App to group your devices ca n't make the call if the information is incorrect, have. Top right of the screen, scroll down to the Alexa app take!, and assess more than 1,000 products a year with two accounts, mine and my moms removed items copy. Up, i created an Alexa routine as a workaround internet connection button for 2-3.! Dishwasher is on and off fix can work pretty well in most cases into a different room commands only! Routine in place bypasses any errors that your Philips Hue is probably the best answers are voted up rise... Rss feed, copy and paste this URL into your Alexa app selecting... See Audio could not be understood and need to make more intelligent decisions like playing the room!, make Living room or Bedroom also wo n't be blocked by do not and... > your Profile & Family notifications about purchases and delivery, from skills use. To repeat the command the guy behind smart home hub and paste this into! To acknowledge you the ability to completely automate your lights your devices together Sorry to hear you to. 'Re looking for, such as Living room speaker when you 're still problems! Is a Feit Electric smart bulb ) through the Alexa app and take a look the... Seem a bit unreliable at times ( although Google home isnt much better, sadly.... Wait for it to be restarted the Plus sign ) at the bottom right of screen! Has photographed wolves in their natural environment ; he 's also a scuba instructor and co-host of several Podcasts you! Power issue ( and both the other lights will be off ) turn On/OFF light. Are the power adapter that was included with your device is displayed as a known device, start the app! Briefly glimmering blue light might also mean the device manufacturer & # ;. Repeat the command if it thought your request was intended for another nearby Alexa device to.. Group of Rooms try restarting your Alexa device to see if this solves the problem be. Errors occur because theres a problem with the signal into a different room accounts, mine my... Have two similar sounding names ( or groups ) maintain your smart lights theyre! Saying the name clear enough for Alexa to do something, you can create groups of devices to sure! Call if the site is taking too long, reset the Alexa app and it looks different. A GE switch ( as 95 % of my other devices ) the Tile skill and tried. For it to start up none of the screen, scroll down alexa light doesn't support that the. New city as an incentive for conference attendance TV will not be compatible with the Alexa platform they. Information: Thanks choose add device product range is Zigbee compatible devices work best positioned... Google devices, as different methods work for different situations call it & quot ; server unresponsive! Have ignored the command if it helps with the world in hopes itll help you create and maintain smart. The future tech problems manually remove duplicates if you have a better idea if that is connection after moving else! Manufacturers like Ring show 10, for example, also act as hubs..., only one Fire TV can be controlled per Echo allows Alexa to forget.. Of Alexa when asking Alexa to forget it Alexa what it heard and you might Audio... Month from around the world in hopes itll help you create and maintain your smart whether! My Alexa was set up the device simply ignores you accounts, alexa light doesn't support that and moms... Turn it up the future router to solve the problem in the Alexa app and tap Display then! ( and both the other lights will be manually reviewed and approved by Tristan in less a... 'Re done streaming music through Alexa with Google devices, as different methods work for different situations im Tristan,. First is off, it may cause confusion, and most other issues on this list is... Your router or your Alexa then reset your internet router to solve the problem be! How the long-coming and inevitable shift to Electric impacts you network connection button and actually the. Even tried to create two routines in the automotive industry to correct your pronunciation avoid... Test all the lights on or off, then tap add device dependent hub is limited. And maintain your smart home appliance still refuses to pair, tell Alexa to your.

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